Reach the team that bridges food, guidance, and logistics
Use the secure form for written questions, sample requests, and suggested desk slots. We answer in order of receipt during business days. If your note concerns a time-sensitive delivery, include your phone number and reference any recent order code.
Before you send a message
Check the food and nutrition pages first—rotation dates, allergen panels, and glossary terms update weekly. That context helps us reply with specifics instead of generic reassurance.
If you are planning a desk visit, suggest two time windows. We confirm by email so samples can be chilled and staff can read your dietary notes in advance.
Send a message
Practical
Quick answers
Will you market to me after I write?
We use your details to respond unless you opt into separate marketing communications. See the privacy policy for retention and rights.
Can I attach photos of a product?
Describe the issue in text first; we may request images by reply if they help us identify a batch code.
Do you offer phone-only support?
Yes during hours listed above. Email remains helpful when we need to share links or document names.